Refund policy

Refund Policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

Fit and feel guarantee

If you've tried the shirt on and it's not right for you — wrong fit, doesn't feel like what you expected — we'll take it back within 60 days as long as it's still in resellable condition: no visible wear beyond trying it on, no odor, no stains or damage, tags still attached. This is different from wearing it out and about (to work, church, service, etc.) — once it's been worn beyond trying it on for fit, it's no longer eligible for this kind of return.

You don't need a receipt. Just tell us the email address you ordered with and we'll find your order.

Packaging

We'd appreciate the original packaging and accessories (poly bag, collar stays, clips) included where possible — it helps us get the shirt back into resellable condition faster.

To start a return, you can contact us at indyhs@haydensmithco.com. Please note that returns will need to be sent to the following address:

17 Daffodil Street Tallebudgera QLD 4228 Australia

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at indyhs@haydensmithco.com.

Faulty or damaged items

If your item is defective, damaged, or you receive the wrong item, contact us as soon as you notice the issue so we can evaluate it and make it right — including covering return shipping and getting the correct item to you at no extra cost. A clear photo is usually all we need. This is separate from the fit/feel guarantee above: faulty or damaged items are covered by Australian Consumer Law regardless of how long you've had the item or how much you've worn it — nothing in this policy limits those rights.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have any questions about your specific item.

Exchanges

7-packs: exchanges are free, both ways. If you've ordered a 7-pack and need a different size or the other sleeve length, we'll cover return postage and send the replacement out at no cost to you. One free exchange per order. Just get in touch and we'll send you a prepaid return label.

Single shirts and 3-packs: send the shirt back at your cost and we'll post the replacement out at ours. Get in touch first and we'll walk you through it.

Refunds rather than exchanges: if you'd prefer your money back instead of a swap, return postage is your responsibility, whatever you ordered.

If the return is due to our error (you received the wrong item, a defective product, or an item that doesn't match its listing), we'll cover return shipping and get the correct item to you at no extra cost.

All exchanges are subject to the same resellable-condition standard described above.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must meet the resellable-condition standard described above.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at indyhs@haydensmithco.com.